Shipping & Delivery

1. General Shipping Information

At Voguetales, we are dedicated to delivering your order — whether it is a dress, hoodie, or t-shirt — with care, reliability, and complete transparency. This Shipping Policy applies to all orders placed through our website at https://voguetales.shop/ and covers all shipments to addresses within the United States.

All orders are fulfilled from our facility at 145 Road 648, Plantersville, MS 38862-9781, United States. We work exclusively with trusted national carriers — USPS (United States Postal Service), UPS (United Parcel Service), and FedEx — to ensure your order is delivered safely and on time.

Please read this policy in full before placing your order. By completing a purchase on our website, you agree to the terms outlined in this Shipping Policy.

2. Shipping Rates & Methods

We offer a flat-rate shipping fee on all orders within the United States. Our pricing is straightforward — no variable rates, no surprise charges at checkout.

Free shipping eligibility, if applicable, will be displayed automatically at checkout. Voguetales reserves the right to select the most appropriate carrier based on your delivery location, package specifications, and service availability at the time of dispatch.

3. Order Processing & Handling Time

Once your order has been successfully placed and payment has been confirmed, our fulfillment team begins processing your order immediately on the next available business day. Order processing includes payment verification, item quality inspection, secure packaging, and carrier handoff.

Handling Time: 1 – 2 Business Days (Monday through Friday)

Orders placed on weekends or on public holidays will begin processing on the following business day. Please ensure that all information provided at checkout — including your full name, shipping address, and contact email — is accurate and complete prior to submitting your order. Voguetales is not responsible for delays or failed deliveries resulting from incorrect or incomplete information.

4. Order Cutoff Times

Our order cutoff time is 5:00 PM Eastern Standard Time (EST), Monday through Friday. Orders received before the cutoff on a business day will begin processing the same day or the following business day. Orders received after the cutoff, or on weekends, will be queued for processing on the next available business day.

Orders placed after 5:00 PM EST on Friday will be treated as received on Monday morning and will enter processing at the start of the following business week.

5. Transit & Delivery Timeframes

After your order has been dispatched, the estimated transit time to your delivery address is 3 to 7 business days, depending on your location and the carrier assigned to your shipment. The full estimated delivery window is summarized below.

*Transit days may include Saturdays depending on the carrier and your delivery location.

All delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary due to factors outside of our control, including but not limited to carrier delays, adverse weather conditions, peak shipping seasons, remote delivery locations, or carrier-level service disruptions.

6. Delivery Services & Shipment Tracking

Voguetales ships all orders through three nationally recognized carriers: USPS, UPS, and FedEx. The carrier selected for your shipment is determined based on your delivery address, package weight and dimensions, and carrier service availability at the time of fulfillment.

Tracking Your Shipment

Once your order has been dispatched from our facility, you will receive a shipping confirmation email to the address provided at checkout. This email will include your unique tracking number along with a direct link to monitor your shipment in real time on the carrier’s tracking platform.

You may also track your package manually using the links below:

• USPS: www.usps.com/tracking
• UPS: www.ups.com/track
• FedEx: www.fedex.com/tracking

Please allow up to 24 hours after receiving your shipping confirmation email for tracking activity to become visible on the carrier’s system. If your tracking number shows no updates after 24 hours, please do not hesitate to contact our support team.

Delivery Attempts

All carriers will make standard delivery attempts in line with their individual service policies. In the event of an unsuccessful delivery attempt, the carrier may leave a delivery notice at your address, schedule a re-delivery, or hold your package at a nearby facility for collection. It is your responsibility to monitor your tracking information and take appropriate action if a delivery attempt is missed.

7. Shipping Address Accuracy

Customers are solely responsible for providing a full, accurate, and correctly formatted shipping address at checkout. Voguetales fulfills and dispatches orders based strictly on the address information entered at the time of purchase. We are unable to modify a shipping address once an order has been dispatched.

If you identify an error in your shipping address immediately after placing your order, please contact us at support@voguetales.shop as soon as possible. While we will make every effort to update the address before dispatch, we cannot guarantee that changes can be accommodated once an order has entered the fulfillment process.

Voguetales is not liable for packages that are delivered to an incorrect address as a result of customer error. Any costs associated with re-shipment due to an incorrect address provided by the customer will be the responsibility of the customer.

8. Undeliverable & Returned Packages

If a package is deemed undeliverable by the carrier and returned to our facility, our support team will contact you within 3 to 5 business days of receiving the returned shipment. You will be provided with the option to confirm a corrected shipping address for re-dispatch, or to request a refund for the item value (excluding the original shipping fee).

Packages may be returned as undeliverable for the following reasons:

• Incorrect, incomplete, or illegible shipping address provided at checkout
• Recipient unavailable after repeated delivery attempts with no follow-up
• Package refused at the point of delivery
• Delivery address inaccessible to the carrier

Re-shipment of returned packages will incur an additional flat-rate shipping fee of $6.99. Voguetales is not liable for any losses or additional costs arising from packages returned due to errors on the part of the customer.

9. Lost, Delayed, or Damaged Shipments

Lost Packages

If your package tracking has not been updated for more than 5 consecutive business days, or your order has not arrived within 14 business days of the dispatch date, please contact our support team at support@voguetales.shop with your order number and tracking details. We will open a formal investigation with the carrier on your behalf.

Carrier investigations may take up to 10 business days to conclude. Once a package is confirmed lost by the carrier, Voguetales will arrange a replacement shipment or issue a full refund at your discretion.

Delayed Shipments

Shipping delays may occur during peak periods such as major federal holidays, as a result of severe weather events, or due to carrier-level disruptions. Voguetales cannot be held responsible for delays caused by circumstances beyond our reasonable control. We appreciate your understanding during such periods and encourage you to monitor your tracking information for the most up-to-date delivery estimates.

Damaged Shipments

If your order arrives in a damaged condition, please retain the original packaging materials and contact our support team at support@voguetales.shop within 48 hours of delivery. Your message should include your order number, a clear written description of the damage, and photographic evidence of both the damaged packaging and the affected item(s). We will review your case and arrange a replacement or refund as appropriate.

10. Public Holidays & Non-Business Days

Voguetales does not process or dispatch orders on federally recognized public holidays in the United States. On such days, all warehouse and fulfillment operations are suspended. Orders placed on or around a public holiday will begin processing on the next available business day.

Public holidays are excluded from handling time and transit time calculations. During major holiday shopping seasons — including Thanksgiving, Christmas, and New Year periods — we strongly recommend placing your orders well in advance to account for increased order volumes and potential carrier delays.

11. Customer Support

Our support team is available to assist you with any questions or concerns related to your order, shipment status, tracking, or delivery experience. Please refer to our support hours below.

For all shipping-related inquiries, please contact us using the details below:

• Email: support@voguetales.shop
• Store: Voguetales
• Address: 145 Road 648, Plantersville, MS 38862-9781, United States
• Website: https://voguetales.shop/

We aim to respond to all inquiries within 1 to 2 business days during our operational hours. Messages received outside of business hours or on non-business days will be addressed on the next available business day.

12. Policy Updates

Voguetales reserves the right to update, modify, or revise this Shipping Policy at any time without prior notice. Any revisions will take effect immediately upon publication on our website at https://voguetales.shop/. We encourage customers to review this page periodically to remain informed of any changes.

Your continued use of our website and placement of orders following any update to this policy constitutes your acceptance of the revised terms.