Return & Refund Policy

Thank you for shopping at Voguetales. We take great pride in the quality of our women’s apparel collections, including our T-shirts, dresses, and hoodies. If you are not completely satisfied with your purchase, we are here to help you resolve the issue through a transparent, streamlined return and refund process.

By executing a transaction on our e-commerce platform (https://voguetales.shop/), you formally acknowledge, understand, and agree to the return and refund parameters outlined below.

1. Return Eligibility Window

We offer a generous return window to ensure you have ample time to evaluate the fit, style, and quality of your new garments.

• Return Period: 30 Days
• Starting Point: Calculated from the exact date of delivery as confirmed by the carrier’s tracking data (USPS, UPS, or FedEx).

To qualify for a full return, all items must be sent back in their original product condition. This means garments must be unworn, unwashed, unaltered, and free of any cosmetic stains, perfumes, or pet hair, with all original tags and protective packaging fully intact.

2. No Restocking or Processing Fees

We believe in full financial transparency and do not penalize our customers for returning items that do not meet their expectations.

• Restocking Fee: $0.00 USD (No fee)
• Return Processing Fee: $0.00 USD (No fee)

You will never be charged a restocking fee, administrative fee, or handling penalty for initiating a return with Voguetales.

Please Note: The original flat-rate shipping cost of $6.99 USD paid at checkout is non-refundable, as this fee is fully consumed by the carrier network during initial outward transit.

3. Step-by-Step Return Process

To ensure your return is tracked and processed efficiently, please follow this standardized workflow:

1. Initiate the Request: Send an email to our support team at support@voguetales.shop within 30 days of delivery. Please include your order number (e.g., #Vogue1001) and specify the items you wish to return.
2. Review and Authorization: Our team will review your request within 24 hours. Once authorized, we will provide you with the verified return shipping address for our fulfillment warehouse.
3. Secure Packaging: Safely package the apparel items in their original product wraps to prevent damage during return transit.
4. Dispatching the Package: Ship the package using a reliable local carrier network. We strongly recommend choosing a service that provides a tracking number, as Voguetales cannot be held responsible for return packages lost in transit before reaching our facility.

4. Refund Processing Timeline

Once your return shipment is delivered to our administrative warehouse, it undergoes a mandatory quality control inspection to verify its condition.

• Refund Processing Window: 7 Business Days
• Method of Reversal: Original payment method only

4.1 Inspection and Verification

Our staff will inspect the returned garments within 1–2 business days of arrival at our facility. If the items pass inspection, a full refund for the purchase price of the product will be programmatically triggered.

4.2 Banking Posting Dynamics

The funds will be returned directly to the credit card, debit card, or electronic payment portal used during checkout. Please note that while our system processes refunds immediately, it can take up to 7 business days for the credit to appear on your official bank statement, depending on your financial institution’s processing cycles.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, structurally damaged, or completely incorrect (e.g., wrong size or style sent), please contact us immediately at support@voguetales.shop within 48 hours of delivery.

Provide clear photographic evidence of the defect or error. In these specific circumstances, Voguetales will fully cover all logistics corrections, issuing an immediate priority replacement or a complete refund without requiring you to pay any standard return fees.

6. Store Operations & Customer Care Contact

For any questions regarding our return process, tracking an ongoing return, or verifying a refund credit, please reach out to our official service desk:

• Store Brand Identity: Voguetales
• Digital Web Domain: https://voguetales.shop/
• Direct Support Email: support@voguetales.shop
• Physical Administrative Headquarters: 9412 West Riverside Avenue, Tolleson, AZ 85353, United States
• Customer Support Availability Window: 8:00 AM – 7:00 PM Eastern Standard Time (EST), Monday through Saturday