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Return to shopCancel/ Change Order
- Overview
We understand that circumstances change and that you may need to modify or cancel an order after it has been placed. Voguetales will make every effort to accommodate your request, provided it is submitted before your order enters the fulfillment and dispatch process.
- Order Cancellation
You may request to cancel your order within a limited window after it has been placed. Because we process orders quickly — with handling times of 1 to 2 business days — cancellation requests must be submitted as soon as possible after purchase.
Cancellation Window | Status | Outcome |
Within 12 hours of order placement | Order not yet processed | Cancellation likely possible |
12 – 24 hours after placement | Order may be in processing | Cancellation reviewed case by case |
After order dispatched | Order shipped | Cancellation not possible — Return Policy applies |
To request a cancellation, email support@voguetales.shop with the subject line “Cancellation Request – Order #[Your Order Number]” as soon as possible. Include your full name and order number. Our team will confirm whether the cancellation can be processed.
If your cancellation is approved before dispatch, a full refund will be issued to your original payment method within 5 business days.
- Order Modifications
If you need to change any details on your order — such as the shipping address, size, color, or quantity — please contact us immediately at support@voguetales.shop. Changes can only be made before your order has been dispatched.
The following modifications may be accommodated prior to dispatch:
- Shipping address correction
- Size or color change (subject to inventory availability)
- Quantity adjustment
- Removal of an item from a multi-item order
Once an order has been marked as dispatched and a tracking number has been issued, no modifications can be made. In such cases, you are welcome to initiate a return once the item is delivered, in accordance with our Return & Refund Policy.
- Orders Placed After Cutoff
Orders placed after our daily cutoff time of 5:00 PM EST, Monday through Friday, will not begin processing until the next business day. This provides a slightly extended window for cancellation or modification requests submitted promptly after the order is placed outside of business hours.
- Duplicate Orders
If you believe you have accidentally placed a duplicate order, contact us immediately at support@voguetales.shop. We will do our best to cancel one of the duplicate orders before dispatch and issue a refund accordingly.
- Contact
- Email: support@voguetales.shop
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST
- Address: 145 Road 648, Plantersville, MS 38862-9781, United States