Return & Refund Policy

  1. Overview

At Voguetales, your satisfaction is our priority. We stand behind every piece we sell — from dresses and hoodies to t-shirts — and we want you to feel confident in every purchase you make at voguetales.shop. If for any reason you are not fully satisfied with your order, we offer a clear and straightforward return and refund process with no fees and no complications.

Please read this policy carefully before initiating a return. By placing an order with Voguetales, you agree to the terms set forth in this Return & Refund Policy.

  1. Return Eligibility & Window

We accept returns within 30 calendar days from the date your order was delivered. To qualify for a return, items must meet the following conditions:

  • Item is in its original, unworn condition
  • Item has not been washed, altered, or damaged by the customer
  • All original tags and labels remain intact and attached
  • Item is free from stains, odors, pet hair, or signs of wear
  • Item is returned in its original packaging where possible

The following items are not eligible for return:

  • Items returned after the 30-day return window has expired
  • Final sale or clearance items marked as non-returnable at the time of purchase
  • Items that have been visibly worn, washed, or altered
  • Items damaged due to customer misuse or negligence
  • Intimate wear or items excluded for hygiene reasons as indicated on the product page

If you are unsure whether your item qualifies for a return, please contact us at support@voguetales.shop before initiating the process.

  1. How to Initiate a Return

To begin a return, please follow the steps below:

  1. Email support@voguetales.shop with the subject line “Return Request – Order #[Your Order Number]”
  2. Include your full name, order number, the item(s) you wish to return, and the reason for the return
  3. Our support team will review your request and respond within 1 to 2 business days with return instructions and the designated return address
  4. Securely package the item(s) and ship them to the address provided by our team
  5. Share your return tracking number with us via email once the package has been dispatched

Please do not send items back without first receiving written return authorization from our support team. Returns sent without prior authorization may not be accepted.

  1. Return Shipping

Return Detail

Policy

Return Window

30 Calendar Days from Delivery

Return Fees

None — No restocking or return processing fees

Return Shipping Cost

Customer is responsible for return shipping costs

Condition Required

Unworn, unwashed, tags attached

Authorization Required

Yes — contact support before returning

Voguetales does not charge any restocking fees, return processing fees, or handling fees. The only cost associated with a return is the return shipping cost, which is the responsibility of the customer unless the return is the result of our error (such as a wrong item sent or a defective product).

In cases where Voguetales is at fault — including incorrect items shipped or items arriving damaged or defective — we will provide a prepaid return shipping label at no cost to you.

  1. Refund Policy

Once your returned item has been received and inspected by our team, we will notify you by email regarding the status of your refund.

Refund Processing Time: 5 Business Days from the date we receive and approve your return.

Refund Stage

Timeframe

Return Received & Inspected

Within 1 – 2 business days of delivery to our facility

Refund Approved & Processed

Within 5 business days of approval

Refund Reflected in Account

3 – 10 business days depending on your bank or payment provider

Approved refunds will be issued to the original payment method used at checkout. Voguetales does not charge any fees in connection with the refund process. The full item value will be refunded, excluding the original shipping charge of $6.99 unless the return is due to our error.

If your refund has not appeared within 10 business days of our processing confirmation, please contact your bank or payment provider. If the issue persists, reach out to us at support@voguetales.shop.

  1. Exchanges

At this time, Voguetales does not offer direct exchanges. If you would like a different size, color, or style, please initiate a return for the original item and place a new order separately on our website. This ensures the fastest turnaround and guarantees the availability of your desired item.

  1. Defective or Incorrect Items

If you receive an item that is defective, damaged upon arrival, or different from what you ordered, please contact us at support@voguetales.shop within 48 hours of delivery. Include your order number, a description of the issue, and clear photographs of the item and packaging. We will prioritize your case and arrange a full refund or replacement at no additional cost to you, including return shipping where applicable.

  1. Contact
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