FAQs

ORDERS & PURCHASING

Q: How do I place an order? Browse our collection at voguetales.shop, select your preferred item, choose your size, and click “Add to Cart.” Proceed to checkout, enter your shipping and payment details, and submit your order. You will receive an order confirmation email shortly after.

Q: Can I modify or cancel my order after placing it? You may request a modification or cancellation within a limited window before your order is dispatched. Contact us immediately at support@voguetales.shop with your order number. Once an order has been shipped, it cannot be modified or cancelled. Please refer to our Cancel/Change Order Policy for full details.

Q: Will I receive a confirmation after placing my order? Yes. A confirmation email will be sent to the email address you provided at checkout as soon as your payment has been processed. If you do not receive a confirmation within 24 hours, please check your spam folder or contact our support team.

Q: What if an item I want is out of stock? If an item is listed as out of stock, it is not available for purchase at that time. We recommend checking back regularly as we update our inventory. You may also contact us to ask about restocking timelines.

SHIPPING

Q: How much does shipping cost? We offer flat-rate shipping at $6.99 for all orders within the United States. Free shipping may be available depending on your order total — this will be applied automatically at checkout if eligible.

Q: How long will it take to receive my order? Orders are processed within 1 to 2 business days, followed by a transit time of 3 to 7 business days. In total, you can expect delivery within 4 to 9 business days from the date your order is placed.

Q: What is your order cutoff time? Our cutoff time is 5:00 PM Eastern Standard Time (EST), Monday through Friday. Orders placed after this time or on weekends will begin processing the next business day.

Q: Which carriers do you use? We ship via USPS, UPS, and FedEx. The carrier assigned to your order is selected based on your delivery address and package specifications.

Q: Do you ship internationally? At this time, Voguetales ships exclusively within the United States.

Q: How do I track my order? Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. Use this number on the carrier’s website (USPS, UPS, or FedEx) to track your delivery in real time.

RETURNS & REFUNDS

Q: What is your return policy? We accept returns within 30 calendar days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. Please review our Return & Refund Policy for full details.

Q: Are there any fees for returning an item? No. Voguetales does not charge any return fees or restocking fees. The customer is responsible for return shipping costs unless the return is due to our error.

Q: How long does it take to receive a refund? Once we receive and inspect your returned item, refunds are processed within 5 business days. The time for the refund to appear in your account depends on your bank or payment provider and may take an additional 3 to 10 business days.

Q: My item arrived damaged. What should I do? Contact us at support@voguetales.shop within 48 hours of delivery with your order number, a description of the damage, and photos of the item and packaging. We will resolve the issue promptly at no cost to you.

PAYMENTS

Q: What payment methods do you accept? We accept Visa, MasterCard, American Express, Discover, and PayPal.

Q: Is it safe to use my credit card on your website? Yes. All transactions are secured with SSL encryption and processed through PCI-DSS compliant payment gateways. Voguetales does not store your full card details.

Q: My payment was declined. What should I do? Please verify that your billing information matches what is on file with your bank, and that your card details are entered correctly. If the issue persists, contact your bank or try an alternative payment method. You may also reach out to our support team for assistance.

PRODUCTS & SIZING

Q: What products does Voguetales sell? Voguetales specializes in women’s apparel, including dresses, hoodies, and t-shirts.

Q: How do I find the right size? Each product page includes a size guide to help you find the best fit. If you have additional questions about sizing, contact us at support@voguetales.shop.

Q: Are product colors accurate on screen? We make every effort to display product colors as accurately as possible. However, actual colors may vary slightly depending on your device’s display settings.

CONTACT & SUPPORT

Q: How do I contact Voguetales? You can reach our support team by email at support@voguetales.shop. Our support hours are Monday through Friday, 9:00 AM to 5:00 PM CST.

Q: How quickly will I receive a response? We aim to respond to all inquiries within 1 to 2 business days during our operational hours.