Frequently asked questions
Do you offer free delivery?
Yes. Free tracked delivery across the UK on every order. 1 to 3 business days to dispatch, then 6 to 11 working days in transit (7 to 14 business days total).
Can I track my order?
Yes. Use Track Your Order with your order number and email.
What is your returns policy?
If a piece does not fully meet your expectations, return it within 30 days of delivery.
How do I choose the right size?
Sizes run XS–3XL. If you are between sizes, take the larger.
Is my payment information secure?
Checkout runs on Shopify. We accept Visa, Mastercard, American Express, UnionPay, JCB, Apple Pay, Google Pay, Shop Pay. We do not store full card details.
How can I contact customer support?
info@voguetales.shop. Monday to Friday, 9:00 am to 6:00 pm UK time. We aim to reply within 24 hours.