Payment Policy

Last updated: 28 October 2026

Vogue Tales takes payment at checkout. Here is how charging, statements, and refunds work.

Accepted Payment Methods

Visa
Mastercard
Apple Pay
Google Pay
Shop Pay

The full list available to you is shown at checkout. We do not accept cheques, bank transfers, cash on delivery, or cryptocurrency.

Currency and VAT

All prices and charges are in pounds sterling. There is no tax added at checkout and nothing further to pay on delivery.

If your card is issued outside the United Kingdom your bank may apply a currency conversion or foreign transaction fee. That fee is set by your bank and is not charged by us.

When You Are Charged

Payment is authorised and taken at the moment you place your order. You receive an emailed confirmation with an itemised receipt immediately afterwards.

If an item turns out to be unavailable after you order, we refund that item in full within 5 working days.

What Appears on Your Statement

Charges from us appear as VOGUETALES on your card or bank statement.

If you see a charge you do not recognise, please email info@voguetales.shop before contacting your bank. We can identify the order and resolve it the same day in almost every case, which is far faster than a bank dispute.

Payment Security

Checkout runs over an encrypted HTTPS connection. Card data is captured directly by our PCI DSS Level 1 compliant payment providers and is never stored on our own systems. We do not have access to your full card number at any point.

Under Strong Customer Authentication rules, your bank may ask you to confirm the payment through your banking app or a one time passcode. This is a legal requirement in the UK and protects you against unauthorised use of your card.

Declined Payments

If your payment is declined the order is not placed and no funds are taken. Common reasons are insufficient funds, an expired card, a billing address that does not match your bank's records, a failed authentication step, or your bank's own fraud filters.

You may see a pending authorisation on your account even though the order did not complete. That authorisation is released automatically by your bank, usually within 3 to 5 working days.

Check your card details and billing address, then try again or use a different method. If it keeps failing, email us and we will help.

Fraud Prevention

Orders are screened automatically for fraud indicators. We may ask you to verify your identity or billing details before we dispatch, and we may cancel and fully refund an order we believe to be fraudulent. This protects both you and us.

Refunds

Refunds are issued to the original payment method used at checkout. We process them within 5 working days of receiving your return, then your bank takes a further 3 to 10 working days to post the funds. Full details are in our Return and Refund Policy.

We cannot refund to a different card or account, as payment providers only allow refunds along the original payment path.

Disputes and Chargebacks

If something is wrong with your order, contact us first at info@voguetales.shop. We respond within 24 working hours and we would rather refund you directly than have you wait on a bank process that can take up to 90 days.

Raising a chargeback before contacting us locks the funds with your bank and slows the resolution for everyone. We are always willing to sort it out directly.

Section 75 and Chargeback Rights

Nothing in this policy affects your rights. If you pay by credit card for goods costing over 100 pounds you may have additional protection under section 75 of the Consumer Credit Act 1974. Debit card payments may be covered by your bank's chargeback scheme.

Pricing Errors

If a product is displayed at an obviously incorrect price due to a technical or human error, we may cancel the order and refund you in full. We will contact you first.

Contact Us

If you have any questions, email info@voguetales.shop. We are happy to help.

Store Name: Vogue Tales
Company Name: Lunbury LTD
Company Number: 16936968
Warehouse Address: 10 Newton Street, Stretford, Manchester M32 8LG, United Kingdom
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@voguetales.shop